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AC24M Service & Support

> Request service for your AC24M system

> Learn about the AC660 system

While Aerocom offers ongoing maintenance to owners of the AC24M system, the AC660 is the new standard solution for retailers and other organizations interested in installing a new system. If your organization currently uses an AC24M system and is in need of support, please get in touch with our 24/7 support team by submitting a Request Service form on our website, or by calling 800-741-5096, and we will be happy to service your equipment.

For more information on the AC24M, the AC660  or any of our other solutionscontact us today.




The AC24M System is used for a variety of applications. Most commonly it is ideal for the secure two-way transmission of cash and documents from a point of sale station to a safe room or bookkeeping area in a retail environment.

This system has two operating modes by use of a slide gate: Day and Night Mode. While in Day Mode, leave the slide gate closed so the transferred carriers remain in the receiving station. An arrival signal will alert the bookkeeping attendant that the carrier has landed.  At days end, switch the slide gate to the open position and carriers will drop into a safe for retrieval the next morning.  Each transferred carrier will be traceable with detailed audit information.

Contact Aerocom to learn more about how the AC24M or other pneumatic tube systems can improve the transportation of physical goods in your organization.

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  • Maximum number of stations: 1 main station with up to 61 sub-stations
  • Maximum number of lines: 1
  • Arrival signals per station: 1
  • Diverter: 2-way / 3-way
  • Operation mode: Reversing system for transport between 1 main station and up to 61 sub-stations. The main station can communicate with each substation and vice versa. The substations cannot correspond with another.


Features of the AC24M System

  • Fully automatic, variable, microprocessor controlled system
  • The central control unit is built-in into the main station
  • The operation of the central control unit is done by means of the keyboard of the main-station. Feed backs are shown in the display of the station.
  • System layout as desired, branching by 2- or 3-way-diverters
  • Different station types
  • Pneumatically deceleration of arriving carriers
  • Data protection by code number
  • Interfaces: Serial Current-Loop, as well RS-232 for terminal or Host-computerr.
  • The data transfer is done by a serial RS-485 interface.
  • Operation and control of all parts in service mode
  • In service mode all system devices can be tested and analysed by the central control unit
  • After power failure a lost carrier goes positively to the main-station
  • A monitoring device ensures, that the system immediately goes back to state of standby, if a stored carrier is removed again.
  • With the addition of a compatible printer the CCU will print out a log of all transmissions. Information includes, date, time, sending and receiving stations and the continous sending number. Backdated the last 120 sending processes are recallable. If valuable goods are transported, in addition also the operated tube switches can be printed out.
  • Printer can be set to print out system troubles only.
  • System data, topography and actual datas are stored, also in case of power failure
  • Dry contact for building services control center
  • Automatically or manually clearing
  • Real time clock
  • Programming mode. Topography- and system data will be entered and stored by the keyboard of the main-station.
  • Electronic overlap safeguard recognises a situation where two or more carriers are transmissioned at the same time (for example in case of open stations), recognises the error and automatically return the carriers to their point of origin.


System Example

An AC24M system example



Related Applications



Why Choose Aerocom?

Pneumatic Tube Stystem

Durable, Quality Products

When it comes to complex tube systems, you want reliable products built by an experienced team. Aerocom USA is a global leader in pneumatic tube systems; we pride ourselves on developing high quality, lasting systems and products. For the best systems in the industry, contact us.

Pneumatic Tube Stystem

Custom Solutions

We specialize in developing custom solutions for all types of industries, which means that you get the most effective system layout for your organization. We work with highly trained architects to design, manufacture and install custom systems that are the perfect fit for your organization.

Pneumatic Tube Stystem

24/7 Support Line

Aerocom is always ready to respond to any needs or maintenance requests you may have. We are dedicated to keeping your systems serviced and in perfect working order. When you work with Aerocom, you’re getting access to a global team of experts in logistics tube systems.

Pneumatic Tube Stystem

Experience You Can Trust

We have been an industry leader for over eighty years, doing business in more than 70 countries. We are dedicated exclusively to the design, development and manufacturing of pneumatic tube systems. That experience translates to the best systems and customer support you can find.

Aerocom's System Locations

Aerocom Systems is a global leader in the pneumatic tube systems industry, serving over 70 countries. Below is a map showing the cities in which Aerocom USA, our North American center, has pneumatic systems installed. To learn more, choose your industry, browse our systems, or contact us.

Aerocom USA Pneumatic Tube System Locations

Ready to improve efficiency and cut costs with pneumatic tube systems? Contact Aerocom to learn more